We want to help you get the most from ClickHome Assist, and resolve your service request as quickly as possible. To help us do this, here are some guidelines that can help improve the Assist process.
How to lodge a ClickHome Assist request
A service can be requested either by email to ClickHomeAssist@clickhome.com.au or online using the ClickHome Support Portal at any time.
Nominated ClickHome Assist Contacts
ClickHome Assist requests must come through from a nominated contact point. This ensures that we do not go over our agreed upon allowance and allows you to have an automatic authority to approve work.
The ClickHome Assist team will need to get some information from you to understand the request and help provide the best solution for you. The sort of information we will need depends on the type of service request, some examples:
Name of Resource Code
Which Task should be allocated this resource code
Which User or Resource should have this Resource code
date of closure
Description of Flexfield
Type of Flexfield (Date, Yes/no, dropdown, text, number)
What task should have this flexfield
What is the name of the summary
What tasks should the summary be against (which templates)
Should it be added to a Summary group or should new summary group be created
Security Profile (eg same as Person X)
Who is the manager
Resource Assignment (eg same as person x, or this person is a drafty)
Information about housetype (storeys, beds, baths, house price etc)