We want to help you get the most from ClickHome Assist, and resolve your service request as quickly as possible. To help us do this, here are some guidelines that can help improve the Assist process.
How to lodge a ClickHome Assist request
A service can be requested either by email to ClickHomeAssist@clickhome.com.au or online using the ClickHome Support Portal at any time.
Nominated ClickHome Assist Contacts
ClickHome Assist requests must come through from a nominated contact point. This ensures that we do not go over our agreed upon allowance and allows you to have an automatic authority to approve work.
Supporting Information
The ClickHome Assist team will need to get some information from you to understand the request and help provide the best solution for you. The sort of information we will need depends on the type of service request, some examples:
Resource Codes Name of Resource Code Which Task should be allocated this resource code Which User or Resource should have this Resource code | Closing/canceling jobs Job number date of closure reason |
Adding Flexfields Description of Flexfield Type of Flexfield (Date, Yes/no, dropdown, text, number) What task should have this flexfield | Tasks job number task name date of completion |
Summaries What is the name of the summary What tasks should the summary be against (which templates) Should it be added to a Summary group or should new summary group be created | Users Full name Security Profile (eg same as Person X) Who is the manager Resource Assignment (eg same as person x, or this person is a drafty) e-mail details |
Housetype Information about housetype (storeys, beds, baths, house price etc) |