1. Check if the device lost connection to the server - no signal, WiFi drop out etc.

  2. Check to see if any mandatory flex-fields or inspections are completed on tasks that were set to complete

  3. Check that any suppliers that have just been scheduled for a task have the correct email address for sending call-ups.

  4. Ensure the user has the necessary permissions if an error shows along the lines of:
    "2019-11-29 15:33:00.1898 ThreadId: 34 Level: ERROR UserId: 7 TaskId: ec0ca896-3d06-4402-a215-e8dfb3ed2f0f MethodName: InsertDocumentĀ Message: Cannot create new document ClickHome.Contracts.InsufficientPermissionException: Not enough permission to execute. Operation code: 8401."

    The error does not always show the specific operation code, if not, some general things to check;
  5. Check the ClickHome error logs, the iPad logs will be the websvc logs stored on the application server - these logs can expand on and provide more information about the error you are seeing:

  6. The sync showed no errors but there is a problem still (Items left to sync):
  7. If the ClickHome app crashes consistently at any stage, please send through the error logs so our development team can look into these: