- Has the reports file recently been changed?
- Check ClickHomeWindowsServiceProd (Reports) is running
- Check the ReportWebServices is running (Application pool)
- Check the Report Services logs for errors around the time the report is set to send (C:\ReportWebServicesLogs)
- Check if you can run the report manually from ClickHome
- If not, then refer to this documentation for report errors:
https://support.clickhome.com.au/support/solutions/articles/3000093316-troubleshooting-report-errors
- If not, then refer to this documentation for report errors:
- Check tblUserReports for the report security and who will receive the report?
- Check tblUserReports for the report, is it scheduled as the user expected?
- dtStdLastModified to see when the report was last sent
- dtNextCheckTime for when the report will send next
- dtStdLastModified to see when the report was last sent
- Check tblBackEndJobs for inOperationCode between 10100 and 10299 for failed BEJs around that time
- The report may be timing out due to sending to multiple emails with the one BEJ
- The report may be timing out due to sending to multiple emails with the one BEJ
- Check tblSystemLogs for inOperationCode between 10100 and 10299
- Shows that the BEJ ran, if it error-ed then it will display in tblBackEndJobs but if ran successfully it will show the BEJ ran and suggest an issue with the exchange
- Shows that the BEJ ran, if it error-ed then it will display in tblBackEndJobs but if ran successfully it will show the BEJ ran and suggest an issue with the exchange
Reports Not Being Received Print
Modified on: Thu, 5 Dec, 2019 at 12:24 PM
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