Applies to: all ClickHome Enterprise environments requiring remote support or consulting access
To support a complex system like ClickHome and resolve problems quickly and efficiently, the ClickHome support and consulting team may require remote access to your environment, including your ClickHome web server and database server.
Please ask your IT team to set up one of the supported remote access methods below before your installation date or before logging a support request that requires hands-on investigation.
Supported Remote Access Methods
1. Splashtop Remote Support (Preferred)
Splashtop is our preferred remote access tool for both support and consulting engagements. It provides a secure, web-based remote desktop connection directly to the servers we need, without requiring complex configuration on your end.
Key benefits of Splashtop for your organisation:
- You control exactly which servers the ClickHome team can access.
- Passwords are consolidated centrally — you do not need to share server credentials with individual staff members.
- There is no cost to you — all Splashtop licensing costs are covered by ClickHome.
https://my.splashtop.com/team_deployment/download/S4YS4T35YPZ7
2. Remote Desktop Protocol (RDP)
Microsoft RDP is our next preferred option. If your environment already has RDP access configured and secured, the ClickHome team can connect directly to the required servers. Please ensure the relevant servers are accessible and that ClickHome staff are provided with appropriate credentials or an account to use.
3. Citrix or Azure Virtual Desktop
We can also support access via Citrix Remote Desktop or Azure Virtual Desktop environments where these are already in place. If your organisation uses one of these platforms, please liaise with your IT team to arrange access for the ClickHome team and provide connection details ahead of any scheduled support or consulting session.