The knowledge base consists of a variety of articles. This article provides information on accessing support articles and the purpose of the different types of articles.
Access Support Articles
Certain articles are hidden as those articles pertain to your specific business.
Please ensure you are signed in to the Support Portal to get full access to your Tickets and all the help articles.
Instructions to Access Support Articles
Step 1: Sign in to the support portal
Step 2: Search for a particular Article
Step 3: Explore the Knowledge Base by selecting an article from one of the main Modules
Types of Support Articles
This online ClickHome portal provides a list of complete documentation about the system. There are various types of articles aimed at different audiences.
Each subsection will have articles relating to:
| Template Name | Purpose |
| Intro | Every user should read this article first if they are unfamiliar with the topic or key concept |
| How To / Setup | The format and structure of these documents should remain the same as only the content will be directed at a different target audience (End User / Admin) |
| Info | For all detailed Explanations |
| Technical | System Configuration |
| Troubleshooting | Any issues and steps to resolve them |
