Support Guidelines
Intro - Guidelines for Support
Getting the Best from ClickHome Support Applies to: all ClickHome clients, guidelines for submitting effective sup...
How To - Access, View & Manage your Support Tickets
This article covers how to access, view and manage your support tickets through the ClickHome Support portal. Und...
Info - Understanding Support Articles
The knowledge base consists of a variety of articles. This article provides information on accessing support article...
Info - Release Process
The release process differs for iPad, Tablet and the ClickHome server modules. iPad Release Process The release...
Info - Feature Request or Bug?
Sometimes you might encounter a problem after we’ve released a new version; other times maybe there’s something you ...
How To - Submit a Feature Request
Why Share Feature Requests We rely on the Feature Request Widget to help track and manage ideas, requirements, and...
How To - Determine the Version of ClickHome you are currently using
Latest Version available You can check the latest version release on ClickHome here: ClickHome Release Info Cl...
ClickHome Server Migration
Existing ClickHome Clients undergoing changes to their Infrastructure may require their ClickHome system to be migra...
How To - Track Feature Requests and Paid Enhancements
It is easy to submit a feature request. This will make it easy to gather support from other users and something we t...
Support vs Consulting Services Guide
Quick Summary: What's covered under your Support & Maintenance plan versus consulting services the team at C...