This article covers how to access, view and manage your support tickets through the ClickHome Support portal.
Understanding the ClickHome Support Portal
The ClickHome Support portal is organised into four tabs:
- Home: displays an overview of the information covered across each tab.
- Solutions: the ClickHome knowledge base, containing articles that provide guidance on using the ClickHome desktop, MobileLeads and Field Software.
- Forums: announcements, tips and tricks, release notes, and a space to submit future requests or suggestions.
- Tickets: view and manage the status and progress of your support tickets.
The How can we help you today? search bar at the top of the portal can be used to:
- Search for a concept or term across all content in the portal.
- Create a new support ticket by clicking New Support Ticket.
- Check the status or details of any current or previous tickets you have submitted.
Accessing the Tickets Tab
Click the Tickets tab at the top of the ClickHome Support portal to view and manage your tickets.
Features of the Tickets Tab
Creating a Ticket and Checking Ticket Status
From the top of any page in the portal you can:
- Submit a new support ticket.
- Check the status of an existing ticket.
- Call our support team directly.
Filtering and Sorting Tickets
Use the dropdown at the top of the ticket list to filter which tickets are displayed:
- All Tickets
- Open or Pending
- Resolved or Closed
A second dropdown below allows you to choose how tickets are sorted.
Exporting Tickets
You can export all your tickets by clicking the Export tickets button at the top right of the Tickets tab.
Ticket Types
Each ticket displays an icon indicating how it was created:
| Icon | Type | Description |
|---|---|---|
 | Forum | Ticket created from or based on a forum discussion. |
 | Ticket created via email. | |
 | Call | Ticket created from a phone call (shown as In Conversation). |
Ticket Details
Each ticket in the list displays the following information:
- The ticket heading, shown in blue, which includes the unique ticket number (for example, #392).
- The date and time the ticket was created, displayed below the heading.
- The current ticket status, shown to the right of the ticket heading.
Ticket Status
The status of each ticket is displayed to the right of the ticket heading. Use the filter dropdown described above to show only tickets matching a particular status.
